“The goal of business is to create a commercial, profitable enterprise that works … without you.”
- Brad Sugars -
The Business
Name: Harvey Norman Computer Store
Address: Maitland, New South Wales, Australia
Owner: Glen Gregory
Type Of Business: Computer retailer
Business Sector: Retail
Started: 1999

The Challenge
There are basically three ways of getting into business – you can start one yourself, you can [...]

The Outcome
By having systems and reporting KPI’s in place, DK Design Kitchens now have a solid business, so much so that they are purchasing their own purpose-built facilities and moving out of their rented premises to start their next growth phase.
“Our biggest achievement was working out the new price list, and changing the commission structure [...]

The ActionCOACH Story
DK Design Kitchens was an unusual case for ActionCOACH. It was unusual because the company was approached by one of the owners’ wives (Pernille), and not the owner himself (Preben).
This was out of utter frustration with her husband, whom she knew needed help, as business was overwhelming them.
To compound matters, the business [...]

The ActionCOACH Moment Of Truth …

It all came to a head just days before Christmas.
Preben had some really bad days with ‘the boys’ and came to Jakob and said, “I’ve had enough. I can’t take it anymore!”
My first thought was to call ActionCOACH and talk about what we could do to turn Preben around [...]

Pernille’s Story
We first came to hear about ActionCOACH when we were offered a free business diagnostic through a direct mail letter. We took up the offer and found out how much more ActionCOACH could do for us, although we still weren’t sure anyone from outside could help our company.
At the time of meeting ActionCOACH, the [...]