From small pharmacy to international franchise …

If you can run one business well,
you can run any business well
-Richard Branson-

The Business
Name: Health Information Pharmacy, New South Wales, Australia
Director/Owner: Ken and Julia Lee
Business Sector: Pharmaceutical Industry

The Challenge
Health Information Pharmacy is a retail pharmacy located fight next door to a medical centre. It is situated away from a shopping centre, and it’s a stand-alone business with hardly any traffic flow. Many of its customers are middle to high-income earners, families, some baby boomers and the elderly.
When Ken first took over the pharmacy, it looked tired and was run as a traditional pharmacy – there was very little delegation and the Pharmacist did everything. The business needed a good injection of business skills.
It also needed merchandising to be introduced.

Ken’s Story
At university, Ken says he was trained to be a pharmacist, not a business owner. Then once he’d qualified and begun working, he soon realized he needed to accelerate his business knowledge through coaching and mentoring.
He also wanted to network with other businesses as a means of helping to improve his own.