Since the start of coaching, turnover has increased by 300% and profit by a whopping 600%. Future targets exceed even that. The company has now been in business now for 6 years and are still going strong.
Their goals are to franchise the company, first in the Sydney Metropolitan area, then within the state of New South Wales, before going national and international.
The owners also aim to work more on the business instead of in it. They also aim to become financially free and to have other business interests besides this company.

When our ActionCOACH Business Coach first met Scott, John and Heather for the first time in a very small and dingy office, I’m sure he wondered how he could help them
They were a fairly typical trades-type company where they did everything themselves - there were no systems and they had no real team. But they had the desire to move beyond where they were at the time.
They were, however, owners who never made excuses; they just asked, “What can we do?”

We stagnated for the next 6 to 8 months. We weren’t doing any better, but we weren’t doing any worse either. Something kept worrying me as we had grown fairly fast until then. To go from a rapid growth-rate rate to suddenly standing still scared me. I began to wonder whether the company was actually in decline and started thinking that we should sell before it was too late. I began to think about looking for another job again, and wondered when I should start firing people.

My previous experience is in optics. I worked as an Optical Mechanic and an Optical Dispenser for a period of 10 years. During that time, I had no experience in graffiti removal whatsoever, I also had no interest in the subject at all.
I thought my future was going to be in optics. I could see myself moving up the corporate ladder, and this is something I wanted to do.

The Paterson brothers came into this business from different routes - Scott from the world of optics and John from plumbing.
Both could be regarded as fairly typical trades-people, and neither had any real business expertise to speak of.
They did, however, have something going for them. They were enthusiastic, dedicated and hard working. And they happened to stumble across a product they believed could sell well.