Working with ActionCOACH Mark Raciappa over the past year has been one of the highlights of my tenure in the insurance business.

After 10 years as an agency owner I had become a little complacent and needed a fresh perspective. I hired Mark and after 4 months I almost fired him. I was impatient and overwhelmed. Firing him, however, would have been a very costly mistake.

Gross income, including bonuses, for my agency are up 140% over prior year. Performance bonuses alone are up 322%. Mark’s encouragement, motivational push, and business knowledge were instrumental in helping me have my best year yet.

I am using what Mark has taught me about myself and my business to continually improve business outcomes. I would encourage any business owner to enlist the help of Mark Raciappa.

Not doing so could be very expensive.

John Cheney
Tallahassee, FL