It all changed one fateful night in September. The center management had invited a representative from ActionCOACH do a free seminar on sales and marketing to show us how we could improve our businesses.

I thought I would go along just to see what these “consultants” were on about and what ideas they might have.

I thought it was all very weird when one of their representatives started trying to balance about ten helium balloons all at once.

I was actually going to get up and leave.